Take Advantage of Hyatt’s Best Rate Guarantee

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Hyatt offers its Best Rate Guarantee when you book on Hyatt.com. With no booking fees, you can book a stay at any Hyatt hotel or resort including Park Hyatt, Andaz, Grand Hyatt, Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Ziva and Hyatt Zilara properties, and get the best published rate available anywhere online.

We stand behind our guarantee. If you find a lower, qualifying rate published on another site, we’ll not only match it, we’ll discount it by 20% for your entire stay.

Simply fill out our online claim form, and a Hyatt.com representative will review your claim and respond with the status of your claim within 24 hours. This guarantee is subject to complete Terms and Conditions.

Frequently Asked Questions

 Terms & Conditions

Hyatt guarantees that it provides the lowest online bookable rate for room reservations at Hyatt hotels available to the general public on the Internet, subject to the following terms and conditions:

If you find a publicly available and immediately bookable room-only rate on the Internet for a Hyatt hotel ("Competing Rate") that is lower than the room rate available for the same reservation on http://www.hyatt.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then within 24 hours of booking the reservation on http://www.hyatt.com, please submit your claim request online via our online claim form.

If Hyatt confirms the availability of the Competing Rate on the Internet, subject to room availability at the applicable Hyatt hotel, Hyatt agrees to match the Competing Rate for the same reservation, plus discount an additional twenty percent (20%) off the room rate for the duration of the stay being so reserved. This guarantee does not apply to:
•    Reservations booked or claims submitted within 24 hours of arrival at the hotel.
•    Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include, but are not limited to, Priceline and Hotwire.
•    Websites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include, but are not limited, to Site 59 and Delta Vacations.
•    Websites that require a membership regardless if the membership is free or not. Examples of these types of sites include but are not limited to, Hoteltravel.com, Olotels.com, and Onhotel.com.
•    Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
•    Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
•    Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Hyatt (or a Hyatt hotel) and a specified and limited group, and are not publicly available.
•    Hyatt Residence Club, Hyatt Vacation Club properties or any residential or extended stay apartment properties (e.g. The Galleria Residences in Dubai).

In the event that the Competing Rate is in a different currency from the Hyatt rate, Hyatt shall convert the Competing Rate into the same currency as the rate offered on the Hyatt website. If, after conversion to the same currency, a Competing Rate is less than one percent (1%) lower than the Hyatt rate, then such competing rate shall not qualify for the Best Rate Guarantee. Such deviations are often the result of fluctuations in currency exchange rates and other factors beyond Hyatt’s control.

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, tariffs or fees imposed by a governmental authority (e.g., federal, state or local) or any gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.

If you have already booked a prepaid stay on Hyatt.com, and find a Competing Rate that meets these terms and conditions set forth here, then Hyatt will refund the full amount originally charged to your credit card for the rate booked on Hyatt.com and charge your credit card for the full stay based on the new rate

The number of Hyatt Gold Passport points awarded to you if you are a Hyatt Gold Passport member will be based on the room rate actually paid by you upon checkout.

This guarantee is subject to change or revocation at anytime.