Frequently Asked Questions Back to FAQs
You may also find answers in Help.

Still Have questions? Please Contact Us.

Accessing your account
1.   How can I get a Password online?
2.   My email address is outdated. How can I make it current when I don't know my Password?
3.   What is the difference between a "My Hyatt" profile on hyatt.com & "My Profile" on goldpassport.com?
4.   If I sign in on hyatt.com will I need to sign in on goldpassport.com separately?
5.   Is my Internet browser compatible with the Hyatt Gold Passport web page?
6.   I keep getting an error saying that my account number is invalid.
7.   Why do I need to sign in again to book reservations when I clicked the option to "Remember Me?"
8.   Why are all my future reservations not listed on my reservations list?
9.   I can't get into my account. What am I doing wrong?
1.  How can I get a Password online?

Visit Forgotten Password, enter your user name or Hyatt Gold Passport account number, email address currently in your profile and click 'Continue'. Hyatt Gold Passport will email you a temporary password that you can use to access the site and set your own password.

2.  My email address is outdated. How can I make it current when I don't know my Password?

You can visit Forgotten Password, enter your user name or Hyatt Gold Passport account number and select to have a password mailed to your postal address. Hyatt Gold Passport will mail you a temporary password that you can use to access the site and set your own password.

3.  What is the difference between a "My Hyatt" profile on hyatt.com & "My Profile" on goldpassport.com?

All Hyatt Gold Passport members have one universal profile on goldpassport.com and hyatt.com called "My Profile" that includes all membership information, preferences, and interests. As a member, you do not need to create a separate "My Hyatt" profile. However, if you do not wish to become a member of Hyatt Gold Passport, a "My Hyatt" profile can be created to simplify the reservation process on hyatt.com and allow you to sign up to receive e-mail from Hyatt. If you are a Hyatt Gold Passport member and have already created a separate My Hyatt profile, you can merge it with your membership profile in order to access all of your profile information and preferences with a single login.

4.  If I sign in on hyatt.com will I need to sign in on goldpassport.com separately?

No, only one sign in is required.

5.  Is my Internet browser compatible with the Hyatt Gold Passport web page?

Goldpassport.com is compatible with most popular browsers, including Internet Explorer 5.0 and higher, Netscape 6.2 and higher, Safari, Mozilla, and Firefox 1.0. All browsers must be Java Script enabled to view the site.

6.  I keep getting an error saying that my account number is invalid.

All account numbers begin with either a letter G, C or a number 5 followed by eight numbers, and end in a letter. Please confirm your account number. If difficulties persist, please contact Hyatt Gold Passport Customer Service.

7.  Why do I need to sign in again to book reservations when I clicked the option to "Remember Me?"

The Hyatt Gold Passport web page uses cookies that are designed to allow a member to quickly access their account. For your security, we require you to re-authenticate your sign in by entering your password; your user name is pre-populated, one time during each session to access certain functions. In addition, your cookie is cleared each time you click the Sign Out link on goldpassport.com.

8.  Why are all my future reservations not listed on my reservations list?

All reservations for Hyatt Hotels & Resorts, regardless of booking method, that have a Hyatt Gold Passport number on them, will appear on your current reservation list. Please note that reservations booked within a group block may not appear on-line in your current reservation list. Click here to Add Your Hyatt Gold Passport Account Number to any reservations not listed.

9.  I can't get into my account. What am I doing wrong?

To access your account you must provide a valid username or account number and your password. Please ensure you have entered your sign in information correctly. If the problem persists, please contact Hyatt Gold Passport Customer Service.